Refund policy
Simple rules: you are covered if USPS cannot deliver your letter, or if we get something wrong.
1. Before your letter is printed
Write to us before the print time on your tracking page and we cancel the order and refund you in full.
2. If USPS cannot deliver it
If USPS returns your letter, or has not delivered it within 30 days of mailing, we refund you in full or resend it free, as you prefer.
3. If we make a mistake
If the letter we mailed does not match what you signed, or we sent it to a different address than the one you confirmed, we resend it free or refund you in full.
4. After delivery
Once your letter is delivered, the service is complete and the postage is spent, so we do not refund for other reasons, for example if the gym keeps billing you or says it needs a different form. We will still help you with what to do next.
5. How to ask
Use the help form on your tracking page or write to [email protected] with your order number. Refunds go back to the card you paid with; banks usually show them within 5 to 10 business days.